Customer Help

Your Satisfaction, Our Priority
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Frequently Asked Questions

Orders

How do I place an order?

First time shopping with SITI KHADIJAH? We are happy to serve and make your shopping experience a pleasant one. Follow the simple steps below to place your order.

1. Register as a member here.
2. Now you are ready to shop! You can search for a specific product by using the search bar. If you’re looking for a range of products, you can browse by category by clicking SHOP in the menu. Our latest items are located under the NEW ARRIVALS category and you can filter your search by size and colour.
3. Once you have found the product that you desire, select your size and click on the ADD TO CART.
4. You can either click on the Continue Shopping or review the items in your cart by clicking on View Cart & Checkout.
5. If you’re happy with the items in your shopping bag, click PROCEED TO CHECKOUT to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.
How do I redeem a gift card or promotional code?

Enter the code in the provided box before checking out.
What should I do if there is a problem with my order?

Our customer service representatives are more than happy to help you. You may contact us via live chat, email us at customerservice@sitikhadijah.com or click the Chat buton on the bottom right of the page.
What does "In Preparing" status mean?

Your order is being prepared for shipment, and you'll receive a tracking email soon.
How can I track my order?

Once shipped, you'll receive an email with tracking details and a link.
I could not proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately by emailing us at customerservice@sitikhadijah.com or by clicking the Chat buton on the bottom right of the page and we’ll assist you with your order.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Payment

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What payment methods do you accept?

We accept Credit / Debit card Online Banking & e-wallet

- Visa & Mastercard
- FPX (Online Banking)
- ShopBack
- MobiPay
- Grab Pay
- TnG E-Wallet
Is my payment secure?

All credit card information are securely encrypted and stored with our gateway eGHL. SITI KHADIJAH does not keep any information of card users at our end.
My payment was successful, but I did not get any order confirmation. Help!

Once payment is successful, an automated email confirmation will be sent to you. Kindly check your spam and junk folder as well. If there is no email received, kindly contact us at customerservice@sitikhadijah.com or click the Chat button at the bottom right of the page.

Product Details

What is the difference between Modern Fit and Regular Fit?

Modern Fit has a width of 75cm, free size, while Regular Fit is 80cm and available in L size.
What is the Sulam Nama process?

Embroidery of names is available for certain collections, with specific guidelines on characters and additional processing time.
What types of alterations are available?

Various alterations, including face size, face design, and stopper adjustments.
How much does alteration cost?

Fees vary; refer to our alteration memo for details.

Errors & Exchanges

What should I do if there's an error in my details (address, contact number, etc.)?

Update details through our system or contact us for assistance.
How do I exchange a product?

Ensure the conditions are met and follow the online or boutique/marketplace process.

Defect & Stock Issues

Is a blue marking on the telekung considered a defect?

No, it's a result of production and will disappear after washing.
What happens if there's no stock available?

Options include alteration or exchanging to another collection.

Srikandi

What is Srikandi?

Srikandi is our dropshipping program; click here for more information.
How can I apply for Srikandi?

Follow the application process mentioned in the provided link.
Where can I find more information about Srikandi?

For more details, visit the link here or contact 0193650583 (WhatsApp Only).

Get in touch

Have questions about your order, or a general enquiry?

Contact us